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A key element of delivering a managed service is technology allowing an IT service provider’s engineers to remotely and securely monitor, maintain, and manage desktops, servers, network devices and applications at their end-customers’ locations over the Internet. Furthermore, the chosen technology should have the follow qualities:
1. It should be easy to provision and install.
2. It should not require a VPN to the customer site or any firewall/NAT reconfiguration.
3. It must be an integrated offering eliminating the service provider’s need to “cobble together” a full solution.
Synergy uses a hosted remote management platform which meets the criteria of a mature managed services and remote management delivery platform. Setting up customers is as easy as filling out a web form and installing agents on unmanaged desktops and servers.
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